![]() ![]() Respected and where people can be themselves, while being a part of Our history: HP’s commitment to diversity, equity and inclusion – it’s just who we are.įrom the boardroom to factory floor, we create a culture where everyone is HP is a technology company that operates in more than 170 countries around the world united in creating technology that makes life better for everyone, everywhere. Inspired by big challenges, driven to learn and grow, and dedicated to We’re in search of talented people who are We love taking on tough challenges, disrupting the status quo,Īnd creating what’s next. You’re out to reimagine and reinvent what’s possible-in your career as well as the world around you.Īre we. Ability to participate or lead in projects for process or quality improvements.Organizational skills to manage workflow and tasks.Strong understanding of internal processes, tools and usage of such tools in managing daily tasks.Advanced knowledge in call routing and case management processes for both E1 & E2 and obligation systems.Oversee compliance with operating procedures and standards.Experience in a phone based remote role.Excellent fluency in written and verbal English.Understands internal processes and tools such as USD, Global Newton, Sterling, Serial Number Repository, Serial Number Subassembly Tracker, Part Surfer, Warranty Entitlement, myPRS, S4, Excel, SharePoint, PowerPoint, Outlook, OneNote, WISE, Word, OBS, KCI Text Tool, SpeechMiner, SABA, Sandy, and HP.com.Experience in customer facing role either remote or face to face.Superior communication skills both written and verbal.Prior experience supporting Executive, Commercial and/or Consumer Escalations. Preferred 3-5 years applicable experience, or equivalent combination of experience and college education. ![]() Preserve customer relationships and protect the business.Process expert and subject matter expert on standard and nonstandard delivery types. Provide training to new and existing employees as needed. May provide input on training material for new and existing processes. Acts as a mentor and may provide some supervision of other non-exempt employees.Manages multiple tasks or cases simultaneously without supervision.Works with escalated customers and drives actions in post incident reviews.Leads projects for process or quality improvements (QA & sNPS) and documents changes.Provide resolution and feedback based on analysis. Reviews customer feedback related to customer entitlement, case management, and analysis of statistics related to customer access (phone) & case management.Monitor the service event through completion for compliance.Collaborate with other departments within HP to find solutions.Responsible for validating consumer and commercial customer entitlement, log case to provide a resolution or routing and dispatching an end-user to the proper resources.Contribute to a positive team environment with a growth mindset. Ability to work in both an individual and team capacity. Consistently displays empathy, urgency, ownership, negotiation, and judgment for every customer interaction. Display expert knowledge on the general aspects of the job. Will own complaints from beginning to end, regain customer loyalty and avoid executive escalations. Version 6.94 - Script Mods by: BurnsvilleWeatherLIVE.Uses ability as a skilled specialist to resolve customer issues while maintaining required metrics. Northwest wind 5 to 10 mph becoming east in the evening. Some of the storms could produce gusty winds. NWS forecast: Isolated thunderstorms before 9pm. Southeast wind 5 to 10 mph becoming northwest in the afternoon. NWS forecast: Isolated thunderstorms after 3pm. (Negative numbers mean amount of water needed, positive numbers mean excess water is present).Ħ Air Quality Index is provided by Air Quality Bureau (AQB) of the New Mexico Environment Department and is updated hourly between the hours of 6AM and Midnight.ġ0 Historical average only to day 2 of just the month of July for this station since 2012.ġ1 Historical average rain this season to day 2 of July for this station since 2012. Tonight Isolated T-storms then Mostly Clearģ Snow manually measured usually around 7AM and 7PM.ĥ Estimated amount of water needed to replace the water used by plants and evaporation from the past week. ![]()
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